DELIVERIES WITHIN THE UK
UK mainland orders over £40 qualify for free Standard delivery. UK mainland orders under £40 will incur a delivery charge of between £1.90 and £5.90 depending on the weight. Express delivery is £4.90 - £8.90 depending on weight.
Standard delivery is sent Royal Mail 2nd class (3-5 days from dispatch). Express delivery is sent Royal Mail 1st class (1-2 days from dispatch). We cannot guarantee all shipments are sent with tracking.
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. If you have given us an incomplete address, the wrong address or if you are not in when delivered and do not collect the parcel from your local depot we will need to charge you to reship your item once returned to us. We aim to despatch all orders within 48 hours of being received, and do try to ship Express order as quickly as we can. We dispatch orders on weekdays only.
If you suspect a lost delivery please contact us quoting your name, order number and full address and we will look into it for you straight away. Royal Mail does not consider a parcel lost until 15 working days after postage for UK deliveries, and up to 20 working days for international orders. We cannot claim the delivery lost, and therefore refund you, until that time has passed.
Delivered when you're not at home?
Royal Mail will leave you a card letting you know that a delivery has been attempted. The card should have detailed instructions informing you on how to obtain your parcel. You will have a specified period from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge for re-posting the item to you. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address, for example, your work address.
DELIVERIES OUTSIDE OF UK
We use Royal Mail Airmail for all overseas postage. Please note this is not a trackable service.
If you order is more than 2kg, we may not be able to ship it but we will contact you about this.
Deliveries within Europe usually take 3-7 working days to arrive, but can take up to one month. Delivery dates depend on your country's postal service.
Deliveries outside Europe usually take 5-10 working days to arrive. But it can take up to one month. Delivery dates depend on your country's postal service. You may be charged a fee by your local customs office. You can check this with your country's customs office.
We deliver to most major worldwide countries.