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Delivery

DELIVERY INFORMATION

 

DELIVERIES WITHIN THE UK

UK mainland orders over £40 qualify for free Standard delivery. UK mainland orders under £40 will incur a delivery charge of between £1.90 and £5.90 depending on the weight for Standard delivery. Express delivery is £6.90. 

Standard delivery is sent Royal Mail 2nd class untracked (Royal Mail quotes 3-5 days from dispatch but could take up to 15 working days before it is considered lost in transit). Express delivery is sent with DPD (typically next working day for orders received before 12pm but please note this is not guaranteed) with a 1hr delivery window advised to your directly by text and/or email. Please contact us before your order if you require delivery on or by a specific day so that we can best advise you.

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. If you have given us an incomplete address, the wrong address or if you are not in when delivered and do not collect the parcel from your local depot we will need to charge you to reship your item once returned to us. We aim to despatch all Standard orders within 48 hours of being received. Express orders are shipped the same day if received before 12pm. We dispatch orders on weekdays only. 

If you suspect a lost delivery please contact us quoting your name, order number and full address and we will look into it for you straight away. Royal Mail does not consider a parcel lost until 15 working days after postage for UK deliveries, and up to 20 working days for international orders. We cannot claim the delivery lost, and therefore refund you or send replacements, until that time has passed.

 

Delivered when you're not at home?

Royal Mail or DPD should leave you a card letting you know that a delivery has been attempted. The card will have detailed instructions informing you on how to obtain your parcel. You will have a specified period from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge for re-posting the item to you.  To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address, for example, your work address.

 

Collect From Store

You can now make an order through our website and collect your items in store for free by selecting 'Collect From Our London Shop' at the checkout. Please note that you can only select the shipping method after you have provided your shipping address. 'Collect From Our London Shop' is the default shipping option. Please take extra care when placing your order to make sure you choose the correct shipping method. By providing your delivery address, this does not automatically mean your order will be dispatched to you. 

If an order is collected by courier, it is your responsibility to ensure the goods arrive with you safely.

Collect From Store order will be held for a maximum of 3 months from order. 

Our returns policy on Collect From Store items begins from the day you place your order and our automatic order confirmation email is sent. 

 

DELIVERIES OUTSIDE OF UK

We use Royal Mail Airmail for all overseas postage. Please note this is not a trackable service.

If you order is more than 2kg, we may not be able to ship it.

Deliveries within Europe usually take 3-7 working days to arrive, but can take up to one month. Delivery dates depend on your country's postal service. 

Deliveries outside Europe usually take 5-10 working days to arrive. But it can take up to one month. Delivery dates depend on your country's postal service. You may be charged a fee by your local customs office. You can check this with your country's customs office.

We deliver to most major worldwide countries.