FAQ

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Orders are typically processed between 1-2 business days + shipping time. Please email us if you have any questions about your order.

 

HOW DO PRE-ORDERS WORK?

If an item is showing as a 'Pre-Order' this means that you can order now but we will ship it when the stock arrives. Wherever possible we will indicate in the product description when stock is anticipated to arrive.

If you order other items as well as a Pre-Order item in one order, the entire order will ship when the Pre-Order stock arrives. If you would prefer to receive the stock items straightaway, we would advise that you create two separate orders. Please do contact us if you have any queries about this.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. We have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you. If you don’t see your country listed and are interested in placing an order, please email hello@quilllondon.com and we will be happy to assist you. Please check with your local customs office about rules and regulations that may apply to you.

 

DO YOU CHARGE SALES TAX?

Standard UK VAT is charged, and indicated on your Order Confirmation and Invoice.

 

IS MY TRANSACTION SECURE?

We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using SSL encryption technology to ensure that your personal information (especially your credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system.

 

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.

While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us at hello@quilllondon.com about your interest in our products and we'll notify you by email the date the item is expected back in stock.